Privacy Policy

Your Privacy Matters to Us

When you share your information with us, we treat it with care and respect. We collect only what we need to provide counselling, keep records as required by law, and never sell or share your details for marketing without your consent.

We store your information securely, and only share it if:

You ask us to
We’re legally required to (for example, for safeguarding)
It’s needed to deliver our services (e.g., secure video calls)

You can ask to see, correct, or delete your information at any time by contacting us at hello@lrcounsellingandwellbeing.co.uk

For the full details, please read our Privacy Policy below

Privacy Policy

Last Updated: [August 2025]

1. Introduction

LR Counselling and Wellbeing ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our counselling services and visit our website.

2. Information We Collect

We may collect the following information when we begin working together:

a. Personal Information You Provide

Name
Contact details (email, phone number, address)
Date of birth
Emergency contact details
GP contact (in case of safeguarding concerns)
Any personal details you share during booking or assessment forms
Brief notes from sessions
Relevant background or medical history (if shared by you)

b. Automatically Collected Information
When you use our website, we may collect:

IP address
Browser type and version
Pages you visit and time spent on the site
Cookies and similar technologies

3. How We Use Your Information

We process your information to:

Provide and manage counselling sessions
Communicate with you about appointments and services
Maintain accurate records for legal, ethical and professional requirements
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

Consent (e.g., for receiving marketing communications)
Contract (to provide counselling services you have requested)
Legal obligation (e.g., record keeping for tax or safeguarding laws)
Vital interests (e.g., in a crisis where your safety is at risk)
Legitimate interests (e.g., improving services)

5. How We Share Your Information

We will not share your personal data with third parties except:

With your consent
When legally required (e.g., safeguarding concerns or court orders)
There is serious risk of harm to you or others
With professional supervisors for quality assurance (information is anonymised wherever possible)
With service providers (e.g., secure video conferencing platforms, payment processors) bound by confidentiality agreements

In the rare event of my sudden incapacity, a trusted therapeutic executor would access client contact details for the sole purpose of informing you and offering closure.

6. Data Retention

We retain your records for a period required by law or professional guidelines (typically 7 years after your last session). After this period, records are securely destroyed.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.

8. Cookies & Website Tracking

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can control cookie settings in your browser.

9. Your Rights

Under GDPR, you have the right to:

Access your data
Correct inaccurate data
Request deletion of your data
Withdraw your consent (which may mean we cannot continue sessions)

To exercise these rights, contact us at: hello@lrcounsellingandwellbeing.co.uk

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Data Controller

Louise Riedl
Contact: hello@lrcounsellingandwellbeing.co.uk / 07394 992535

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last Updated” date.